Frequently Asked Questions

How do I book a self-drive car with Docho Cars?

Booking a self-drive car with Docho Cars is easy! Simply visit our website or use our mobile app, select your desired car, choose the rental dates, and proceed to payment. You'll receive a confirmation email with all the booking details.

What are the requirements for booking a car?

To book a car, you need a valid driver's license, a government-issued photo ID, and a payment method to complete the booking.

Can I make changes to my reservation after booking?

Yes, you can make changes to your reservation after booking by contacting our customer support. Availability and price differences may apply.

What are the age requirements to rent a car?

The minimum age requirement to rent a car is 21 years.

What documents do I need to provide for the rental?

You need to provide a valid driver's license, a government-issued photo ID, and a credit/debit card for the security deposit.

Do I need a specific driving license to rent a car from Docho Cars?

Yes, you need a valid driving license to rent a car from Docho Cars.

How do I pay for my car rental?

You can pay for your car rental using a credit or debit card through our secure payment gateway.

Are there any hidden charges or additional fees?

We provide upfront information about charges, and there are no hidden fees. All costs will be transparently displayed.

Is there a security deposit, and how is it handled?

Yes, there is a security deposit that will be held during the rental period and will be released after the car is returned in good condition.

What types of cars are available for rental?

We offer a variety of cars, including sedans, SUVs, and even bikes.

Can I choose a specific car model or color?

While you can choose a car category, availability for specific models or colors will depend on our inventory at the time of booking.

How can I check car availability for a particular date?

Use our app or website to check car availability for a specific date.

What is the minimum and maximum rental duration?

The minimum rental duration is typically 6 hours, and the maximum duration can vary based on your needs.

Can I extend my rental period if needed?

Yes, you can extend your rental period, but availability may be subject to other reservations.

Are there any penalties for late returns?

Late returns may incur additional charges according to our policy.

What type of insurance coverage is included in the rental?

The rental includes basic insurance coverage that covers damage and third-party liability to a certain extent.

Can I purchase additional insurance for extra protection?

Yes, you can purchase additional insurance for extra protection and peace of mind.

What is the procedure in case of an accident or damage?

In case of an accident or damage, contact our customer support immediately. We will provide guidance and assistance throughout the process.

What is the cancellation policy?

Our cancellation policy varies based on the rental duration. Refunds are subject to the terms and conditions mentioned in the policy.

Is there a refund for cancellations?

Yes, refunds are available for cancellations made within the specified time frame.

How can I cancel my booking?

You can cancel your booking through our app or by contacting our customer support.

Where do I pick up the car?

You can pick up the car from our designated rental points located throughout the city. We are also providing car-drop at your doorstep services.

Can I have the car delivered to a specific location?

Yes, we are providing this service.

What are the drop-off options?

You can drop off the car at any of our designated rental points or one of our team member will collect the car from yout doorstep

Do I need to return the car with a full tank of fuel?

We provide the car with a certain amount of fuel, and you are required to return it with the same fuel level.

What happens if I return the car with less fuel?

If you return the car with less fuel, you will be charged for refueling along with a service fee.

Are there any restrictions on where I can drive the rented car?

You can drive our cars within the city and its outskirts, following traffic rules and regulations.

Can I take the car across state or international borders?

Generally, taking the car across state or international borders is not permitted.

What are the penalties for violating driving rules?

Violating driving rules may result in penalties as per local regulations.

Do you offer GPS, child seats, or other additional services?

Yes, we offer additional services such as GPS, child seats, and other extras. You can request these during the booking process.

How can I request these extras for my rental?

You can add these extras to your rental during the booking process on our app or website.

How can I contact customer support in case of any issues?

You can contact customer support through our app, website, or by calling our dedicated support line.

What are your customer support hours?

Our customer support is available 24/7 to assist you with any issues or inquiries.

Which cities does DOCHO serve?

DOCHO has outlets in Patna, Bhubaneswar, Kolkata, Kalyani, Bodh Gaya/Gaya and Hajipur. For any other city, ask the team whether service is currently available.

Can I rent a bike or scooty?

Two-wheeler rental is listed for several outlets. Contact the relevant city team to confirm available models, eligibility and pickup point.

Is fuel included in the price?

Fuel policies vary. Check whether the quoted price includes fuel, how the vehicle must be returned and whether refuelling charges apply.

Is there a daily kilometre limit?

Ask for the included kilometre allowance and extra-kilometre rate for the specific vehicle and rental period.

Can I book a monthly rental?

Contact the team for longer-duration availability and a written quotation. Monthly inventory and pricing should be confirmed directly.

Do you provide airport pickup in Bhubaneswar?

An airport-area outlet is listed at Biju Patnaik International Airport (T1 Terminal, Domestic). Confirm exact handover location, terminal access and operating hours before arrival.

Do you have rentals near Gaya Airport?

Our Gaya–Dobhi Road outlet is near Gaya International Airport. Call to confirm current pickup arrangements and vehicle availability.

Can I reserve a car in Patna near Khagaul or Danapur?

Our outlet directory includes Khagaul and Danapur-area locations. Confirm the active branch and pickup landmark before visiting.

Is wedding car rental available?

Wedding-car rental is listed for our Hajipur (Anwarpur) and Patna (Rajbansi Nagar) outlets. Contact the team for vehicle type, decoration options, driver policy and event quotation.

Are tolls and parking charges included?

Do not assume they are included. Confirm the charge breakdown, toll policy, parking fees and any applicable taxes.

What happens if the vehicle breaks down?

Request the emergency contact, roadside support process and breakdown liability terms when collecting the vehicle.

How do I inspect the vehicle at pickup?

Photograph all sides, tyres, dashboard, fuel level and existing damage; ensure the inspection is acknowledged by the handover team.

Can another person drive the rental vehicle?

Additional drivers should be explicitly approved and documented according to the operator's policy.

Are helmets provided for two-wheeler rentals?

Confirm helmet availability and safety requirements with the outlet before pickup.

Do you offer electric scooty rental?

Docho.ev outlets are listed in Patna (Mithapur) and Bhubaneswar (Amrit Nagar). Check available EV models, battery range and charging conditions.

How can I contact DOCHO if my outlet has no dedicated number?

Use 9031006223 or 8240755644 for general enquiries, unless a specific outlet number is shown above.

Where can I find the exact pickup address?

Each outlet's address and map link is listed on this page. Confirm the address and map pin with the booking team before travelling.

Are cars available without a driver?

Yes, several DOCHO outlets offer self-drive cars. Confirm the booking type and vehicle eligibility for your city and dates.

Can I rent a vehicle for a weekend?

Ask for the current weekend availability, pickup/return slots, package rates and kilometre allowance.

Do you have automatic cars?

Vehicle transmission types depend on current inventory. Ask for an available automatic model before booking.

How do I get a final price?

Share city, pickup and return dates, vehicle type and intended travel distance; request an itemized quotation.

Is GST included in the quoted rental?

Ask whether the quoted amount includes applicable taxes, deposits and optional charges.

Can I book in Kolkata near Dum Dum?

A Dum Dum Cantonment-area outlet is listed. Confirm the pickup point, operating status and available cars with the outlet.

What should I do before returning the vehicle?

Check the fuel/charge level, remove personal belongings, photograph the condition and complete the return inspection.